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Turning on two-factor authentication

Two-factor authentication adds a second step when you sign in: after your password you are asked for a short code. Even if someone learns your password, they cannot get in without that code.

Step one: open the two-factor page

After signing in, click your name at the top and choose Security settings, then pick Two-factor from the side list.

The security side list, with the password page marked 1 and the two-factor page marked 2.
Choose "Two-factor" (2).

Step two: choose the method

A card shows both methods. Press the enable button next to Authenticator app if you prefer the app, or next to E-mail if you prefer a code in your inbox.

The two-factor card, with the authenticator app enable button marked 1 and the e-mail enable button marked 2.
Authenticator app (1) or e-mail (2).

Step three: finish turning it on

If you chose the app, a dialog shows a QR code: scan it with the authenticator app on your phone, then type the six-digit number the app shows. If you chose e-mail, the code arrives in a message and you type it into the same box.

Open the two-factor page

After it is on, what can you do?

  • Generate new recovery codes: the recovery codes button on the card. The old ones stop working immediately.
  • Turn two-factor off: the disable button on the card. We do not recommend it except for a temporary reason.
  • Change method: turn the current one off, then turn the other one on.
  • The card always shows which method is active and when it was enabled.

Worth knowing

  • An authenticator app beats e-mail, because it works without internet and does not depend on a message arriving.
  • The app code changes about every thirty seconds, so type it promptly.
  • Each recovery code works once. If you use one, cross it off your list.
  • If you lose both your phone and your recovery codes, contact support to get back into your account.

Next step

If you have not changed your password recently, this is a good moment to pick a strong one.

Open the change-password page