Help Center
Step-by-step guides written by the same engineers who run the platform — domains, servers, hosting, mail, SSL and billing.
Start with a section Browse the Help Center 54 published articles Fast human support
How can we help you?
Search the knowledge base or pick a support channel — real engineers, around the clock.
Two ways to an answer
Read it, or ask us
Everything we know is written down in the Help Center. When the answer is not there, open a ticket and an engineer picks it up.
Open a support ticket
Tell us what is happening and a support engineer takes it from there — tracked, prioritised and kept in one place.
- One thread with the engineer handling it, saved in full
- Attach screenshots, logs and configuration files
- Follow the status from your account at any time
Most read
Popular articles
The guides the team put first — start here if you are not sure where to start.
Services & Tickets How do I open a support ticket? A walkthrough of opening a support ticket in the Linkysoft client area, from the sign in page to the confirmation, so your request reaches the right team with the detail they need to answer it. Read the article Domains & DNS How do I check if a domain name is available? Check if the domain name you want is still free, right on the Hostrena website. Learn exactly what to do next if it is free or taken. Read the article Domains & DNS How do I point my domain to my Hostrena web hosting? Connect your domain name to your Hostrena web hosting. Copy the nameservers from your client dashboard and paste them where the domain is registered. Your website will soon open at your own address. Read the article Domain Registration How to choose a suitable domain name Practical tips for picking a short, memorable name that reflects your brand. Read the article DNS Management What is DNS and how it works A plain explanation of the system that turns a domain name into a server address. Read the article Contact Management What is WHOIS contact data The public ownership record every domain carries, and why it matters. Read the article
Knowledge base
Browse by category
Domains Everything about managing the domains tied to your project: registration, DNS, contact data and renewal. Open the section Shared hosting Your hosting account end to end: signing in, putting a site online and keeping it there. Open the section Servers The server environment your project runs on and how it is managed for you. Open the section Linkysoft Control Panel A complete guide to using the Linkysoft control panel to manage your account and project. Open the section
All systems operational
Still stuck?
Other ways to reach us
Write to us and we answer on the same channel. Everything listed here is a real address somebody reads.