Terms of Use

01 Definitions

TL;DR: Who is who in this document — short and unambiguous.

In these Terms, "Hostrena", "we" and "us" refer to the operator of the Hostrena platform and its services. "Client", "you" and "your" refer to the natural or legal person holding the account. "Services" means every product we provision for you — hosting plans, virtual and dedicated servers, AI compute, domain registrations, email services and the panels that manage them.

"Account" means your client profile, its users and contacts. "Content" means all data stored on, served from, or transmitted through your Services. "SLA" means the Service Level Agreement described in section 4 of this document.

02 Acceptance of Terms

TL;DR: Creating an account or using any service means you accept these terms. Material changes are emailed 30 days ahead.

By creating an account, placing an order, or using any Service, you confirm that you have read, understood and accepted these Terms, that you are at least 18 years old, and that the information you register is accurate and kept up to date.

We may revise these Terms as the platform evolves. Material changes are announced by email to every active account at least 30 days before they take effect; the version number and date at the top of this page always identify the current revision. Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

03 Account Responsibilities

TL;DR: Your credentials, your contacts, your responsibility. Enable 2FA and keep your email reachable.

You are responsible for safeguarding your credentials and for every action performed through your account, including actions by contacts you authorize. We strongly recommend enabling two-factor authentication, which the panel supports natively.

• Keep the account email address valid — operational notices, invoices and security alerts are delivered there.
• Notify us immediately if you suspect unauthorized access to your account.
• Contacts you create inherit only the permissions you grant them; you remain accountable for their actions.
• Accounts may not be created to evade a previous suspension or termination.

04 Service Use

TL;DR: 99.99% uptime SLA with defined credits — 10% of the monthly fee per 1% of shortfall, claimed within 7 days.

Services are provided for lawful purposes within the resource allocations of the plan you purchase. We guarantee a contractual 99.99% monthly uptime for VPS, VDS and AI compute services. If measured availability falls below the guarantee, you are entitled to a service credit of 10% of that month's fee for each 1% of shortfall, requested by opening a support ticket within 7 days of the incident.

Scheduled maintenance announced in advance, outages caused by your own configuration, and events beyond reasonable control (force majeure) are excluded from the SLA calculation. Backups are provided as tooling — you are expected to maintain independent copies of critical data, and section 9 describes the limits of our liability for data loss.

05 Payment & Billing

TL;DR: Prepaid cycles, cancel anytime, 30-day money-back on new hosting plans, domains are final.

Services are billed prepaid per cycle — monthly, quarterly, semi-annual or annual — with no setup fees. Invoices are issued before each renewal; unpaid services are suspended after the grace period shown on the invoice and may be terminated thereafter, with data handled per section 8.

• Cancellation: self-service at any time; service runs to the end of the paid period, no early-termination fee.
• Money-back guarantee: 30 days on the first term of new hosting plans.
• Refund form: original payment method where the gateway allows it, otherwise account credit.
• Domains: registrations, renewals and transfers are final once submitted to the registry — no refunds.
• SLA credits: issued as account credit and applied to future invoices automatically.
• Taxes: prices exclude applicable taxes (e.g. VAT), itemized on every invoice.

06 Prohibited Activities

TL;DR: No attacks, no spam, no malware, no illegal content — these end accounts immediately.

The following are strictly prohibited on every Service, without exception:

• Illegal content of any kind, and any child sexual abuse material — reported to authorities without notice.
• Distributing malware, exploitation tools, phishing pages or fraud infrastructure.
• Launching or facilitating DDoS attacks, port scanning, or unauthorized penetration attempts against third parties.
• Sending unsolicited bulk email (spam), using purchased or harvested mailing lists.
• Unlicensed distribution of copyrighted material.
• Cryptocurrency mining on shared-resource plans, or any workload designed to exhaust shared capacity.
• Reselling Services in violation of the plan's intended use (the dedicated reseller line exists for that purpose).

07 Content Policy

TL;DR: We host infrastructure; you publish content. You own it, you answer for it.

Hostrena provides infrastructure and does not monitor, edit or pre-approve Content. You retain full ownership of your Content and bear full legal responsibility for it — for what your sites serve, what your servers send, and the rights to everything you store.

Abuse reports concerning your Services are forwarded to you for action. Where a violation of law or of these Terms is verified, the enforcement path of section 8 applies. We disclose Content to third parties only where a legally binding order requires it.

08 Termination & Suspension

TL;DR: Suspension is temporary and reversible; termination is final. Notice comes first except in immediate-harm cases.

Enforcement scales with severity: a written warning with time to correct for minor violations; temporary suspension — service stopped, data preserved — for unpaid invoices or fixable violations; and termination for severe or repeated violations, with data deleted after a short retention window.

Notice precedes action in normal cases. Immediate suspension without prior notice is reserved for active outbound attacks, malware distribution, mass spam and clearly illegal content — situations that endanger other clients and the network. Voluntary termination is available at any time through cancellation; section 5 governs any refund.

09 Limitation of Liability

TL;DR: Our liability is capped at what you paid us in the last 12 months; SLA credits are the remedy for downtime.

Services are provided "as is" within the commitments these Terms define. To the maximum extent permitted by law, Hostrena is not liable for indirect, incidental or consequential damages — including lost profits, lost data where independent backups were not maintained, or business interruption.

For availability shortfalls, the SLA credits of section 4 are the exclusive remedy. In all other cases, our aggregate liability is capped at the amounts you paid for the affected Services during the 12 months preceding the claim. Nothing in this section limits liability that cannot be limited under applicable law.

10 Governing Law & Disputes

TL;DR: Saudi law governs; talk to us first, arbitration in Saudi Arabia if we cannot agree.

These Terms and every service agreement under them are governed by the laws of the Kingdom of Saudi Arabia, including the Electronic Transactions Law. Disputes are addressed first through direct, good-faith negotiation with our support and legal teams.

Where negotiation does not resolve a dispute within a reasonable period, the parties agree to commercial arbitration seated in the Kingdom of Saudi Arabia as the final resolution mechanism. The language of arbitration may be Arabic or English by agreement of the parties.