Journey Mapping رسم رحلة العميل
Definition
Journey mapping is a written list of every real step a customer takes with you, in order, so you can see which step keeps going wrong.
Last updated Aug 2026
No page matches your search — try the domain or Help Center search below.
رسم رحلة العميل هو قائمة مرتّبة بكل خطوة حقيقية يمر بها العميل معك، تكشف لك أي خطوة هي التي تتعطل دائمًا.
Journey mapping is a written list of every real step a customer takes with you, in order, so you can see which step keeps going wrong.