Service Level Agreement اتفاقية مستوى الخدمة
Definition
A service level agreement is the part of a contract that promises how well a service will work, and says what you get back when the promise breaks.
Last updated Aug 2026
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اتفاقية مستوى الخدمة هي الجزء من العقد الذي يَعِد بمستوى معيّن من الخدمة، ويقول ما الذي تحصل عليه حين لا يتحقق هذا الوعد.
A service level agreement is the part of a contract that promises how well a service will work, and says what you get back when the promise breaks.